Privacy Policy
Last updated: July 2026
At Deep Kaur Therapy, I respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, stored, and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to information collected through my website, contact forms, emails, bookings, and counselling services.
Who I Am
Deep Kaur Therapy provides integrative counselling and therapeutic support for adults.
For data protection legislation, I am the Data Controller responsible for your personal information.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Deep Kaur Therapy
Email: deepkaur.therapy@gmail.com
What Personal Information Do I Collect
The information I collect depends on how you interact with my services.
Enquiries and Website Contact
When you contact me through my website, email, telephone, or booking system, I may collect:
Your name
Contact details (such as email address or telephone number)
Information you choose to share about your enquiry
Availability preferences
Any questions you may have about therapy
Please avoid sharing detailed personal or sensitive information through the initial contact form. This information can be explored safely if we decide to work together.
Counselling Clients
If you become a client, I may collect additional information necessary for providing ethical and professional counselling support, including:
Relevant personal information
Background information
Information relating to your mental health and wellbeing
Therapy notes
Appointment records/log
Emergency contact details, where appropriate
Health and mental health information is considered special category data under UK GDPR and is handled with additional care.
How I Use Your Information
Your information may be used to:
Respond to enquiries
Arrange and manage appointments
Provide counselling services
Maintain professional records
Communicate with you about sessions
Process payments where applicable
Meet professional, legal, and ethical responsibilities
Your information will not be sold, rented, or used for unrelated marketing purposes.
Lawful Basis for Processing Your Information
Under UK GDPR, I process personal information using the following lawful bases:
Consent
Where you choose to contact me, request information, or agree to receive communications.
Contract
Where processing is necessary to provide counselling services you have requested.
Legitimate Interests
To manage my counselling practice safely and effectively.
Legal and Professional Obligations
To comply with relevant legal requirements and professional responsibilities.
Where special category data is processed, this is done in accordance with UK GDPR requirements relating to health and counselling services.
Confidentiality
Confidentiality is a fundamental part of counselling.
Information shared during therapy sessions is kept private, except in circumstances where there is a serious concern regarding:
Risk of significant harm to yourself or another person
Safeguarding concerns involving a child or vulnerable adult
Legal requirements to disclose information
Professional obligations requiring appropriate action
Where possible, I will discuss any need to share information with you before doing so.
How Your Information Is Stored and Protected
I take appropriate steps to keep your information secure.
This includes:
Password-protected devices
Secure digital storage systems
Confidential record keeping
Limiting access to personal information
I only keep information that is necessary for providing safe and professional counselling services.
How Long Information Is Kept
Information is retained in accordance with professional guidance, legal requirements, and ethical responsibilities.
Client records are securely stored for the appropriate retention period before being safely deleted or destroyed.
Information relating to enquiries that do not result in therapy will not be kept longer than necessary.
Sharing Your Information
Your information will remain confidential and will only be shared where:
You have provided consent
It is necessary for your care
There is a safeguarding concern
There is a legal requirement to do so
Professional consultation or supervision requires discussion (with identifying details protected where possible)
Information will not be shared with third parties for marketing purposes.
Third-Party Services
Deep Kaur Therapy may use trusted third-party services to support the running of the practice, such as:
Website hosting
Calendly (appointment scheduling, if used)
Email providers
Online payment providers (if applicable)
Secure online meeting platforms for remote counselling
These providers have their own privacy policies and are responsible for handling information according to applicable data protection laws.
Cookies
This website may use cookies to improve your browsing experience and understand how visitors use the website.
Cookies may collect information such as website usage statistics.
You can manage or disable cookies through your browser settings. Where required, consent will be requested before non-essential cookies are used.
Your Data Protection Rights
Under UK GDPR, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Some rights may be limited where professional, ethical, or legal obligations apply.
Contact Form Disclaimer
When using the contact form, please only provide the information necessary for your enquiry.
The contact form is not monitored for urgent or crises.
If you need immediate support, please contact emergency services by calling 999, contact NHS 111 and select the mental health option, or contact Samaritans on 116 123.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legislation, professional guidance, or how my services operate.
The latest version will always be available on this website.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Deep Kaur Therapy
Email: deepkaur.therapy@gmail.com